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Developer support

Community

Free
Resource HubSelf-serve training libraryTutorialsKnowledgebaseModerated forumBusiness hoursBest endeavour

Bronze

$1.6K /year
Resource HubSelf-serve training libraryTutorialsKnowledgebaseModerated forumBusiness hours16-hour SLADedicated account manager

Cloud, On-Premises & Gateway support

Silver

Included free of charge
Resource HubSelf-serve training libraryTutorialsKnowledgebaseModerated forumDedicated account managerBusiness hours8-hour SLAProduction-critical helpdeskBusiness hours only4-hour SLA

Gold

40% of licence subscription
Resource HubSelf-serve training libraryTutorialsKnowledgebaseModerated forumDedicated account managerBusiness hours8-hour SLAProduction-critical helpdesk24×7 access1-hour SLA

Platinum

60% of licence subscription
Resource HubSelf-serve training libraryTutorialsKnowledgebaseModerated forumDedicated account managerBusiness hours8-hour SLAProduction-critical helpdesk24×7 access1-hour SLA24×7 operational support
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